Privacy Policy of Move Ahead Media

Last Updated: April 2025

At Move Ahead Media (“MAM,” “we,” “us,” or “our”), we are committed to protecting your privacy and safeguarding your personal data. This PDPA + Privacy Policy explains how we collect, use, store, disclose, and secure your information when you access our websites, online platforms, or any related services (collectively referred to as the “Services”). By continuing to use our Services, you acknowledge and agree to the practices described in this Policy. If you do not agree, please discontinue your use of the Services immediately.

INFORMATION WE COLLECT

We collect personal data in several ways. Most of the information you provide directly, such as when you contact us, fill out online forms, submit enquiries, purchase our services, or interact with our support team. This may include your name, email address, phone number, billing details, company name, and any additional information you voluntarily share with us, such as feedback, attachments, photos, or written messages.

We also automatically collect certain technical and usage information when you browse our website. This includes your IP address, browser type, device details, pages visited, referral URLs, timestamps, and browsing behaviour. We use tools like Google Analytics, server log files, and tracking technologies to better understand how users interact with our website and to improve functionality and performance.

In addition, we use advertising and tracking technologies—such as Facebook Pixel and Google Ads remarketing tags—to measure advertising effectiveness, optimise campaigns, and deliver more relevant content to you.

HOW WE USE YOUR PERSONAL DATA

We use the personal data we collect to provide and enhance our Services, support our customers, and deliver a more tailored experience to each visitor. Your information helps us operate and maintain our website, develop new features, improve performance, and understand how users engage with our content. It also enables us to communicate with you regarding updates, customer enquiries, service-related announcements, promotions, and marketing messages.

We may use your information to prevent fraudulent activities, enhance website security, analyse behavioural patterns, or create personalised recommendations for our products and services. Email communications—whether for customer service or marketing—may be sent to you, and you can choose to unsubscribe at any time.

SHARING OF PERSONAL DATA

We do not sell your personal data under any circumstances. Within our organisation, your data may be shared with authorised internal teams strictly for operational, developmental, or customer service purposes. We may also share data with trusted third-party service providers who support our operations—for example, in areas such as payment processing, analytics, hosting, CRM tools, advertising, or technical support. These providers operate under their own privacy policies and are required to keep your information confidential.

In some situations, we may be required to share your data with legal authorities, regulatory bodies, or in compliance with court orders. If MAM undergoes any form of merger, acquisition, restructuring, or corporate transaction, your information may be transferred as part of our business assets, but it will continue to be protected in accordance with this Policy.

STORAGE AND RETENTION OF DATA

Your personal data may be stored in both physical and electronic formats, including on platforms such as HubSpot CRM, Google Workspace, Google Analytics, Microsoft 365, Xero Accounting, and MAM’s secure backup servers. We retain your information only for as long as necessary to fulfil the purposes outlined in this Policy or as required by law. Once personal data is no longer needed, it will be securely deleted, destroyed, or anonymised.

SECURITY MEASURES

We implement administrative, physical, and technical safeguards designed to protect your personal data from unauthorised access, loss, misuse, modification, or disclosure. Our employees must follow strict Data Security Rules that require them to maintain confidentiality at all times and to use only company-approved devices when handling data. Employees are not permitted to share, copy, or manage data without written authorisation from the company.

COOKIE POLICY

Our website uses cookies and similar technologies to enhance your browsing experience, improve website performance, and provide personalised services. Cookies are small files stored on your device that help us remember your preferences, understand how you navigate the site, and deliver relevant content.

Some cookies are essential for core website functions, such as security and session management. Others are used for analytics, which allow us to monitor usage patterns and identify areas for improvement. Certain cookies support personalised features, such as remembering your region or language settings. We also use advertising and targeting cookies—through platforms like Google Ads and Facebook Pixel—to measure campaign effectiveness and deliver ads that align with your interests.

You may disable cookies through your browser settings at any time, although this may affect the functionality of certain parts of the website. You can also manage advertising preferences through platforms such as Google Ads Preferences or Facebook Ad Settings.

LINKS TO EXTERNAL WEBSITES

Our Services may contain links to external websites that are not operated by MAM. These third-party websites have their own privacy policies, and we are not responsible for their content, practices, or security measures. We encourage you to review their policies before providing any personal information.

CHILDREN’S PRIVACY

We do not knowingly collect personal data from individuals under the age of 20. If you believe that a minor has provided us with their information without parental consent, please contact us immediately so we can remove it from our systems.

YOUR RIGHTS UNDER THE PDPA

Under the Personal Data Protection Act, you have several rights regarding your personal data. You may request access to your data, ask for corrections or updates, or request that your data be deleted, anonymised, or suspended from use. You may withdraw consent at any time, object to certain processing activities, request data portability, or file a complaint with the Personal Data Protection Commission (PDPC) if you believe your rights have been violated.

To exercise any of these rights, please contact us at clientcare@moveaheadmedia.com or visit our Subject Access Request Page.

DATA BREACH NOTIFICATION

In the event of a data breach that may affect your personal data, we will notify the PDPC within 72 hours when legally required. If the breach poses a high risk to your rights or freedoms, we will also inform you promptly and provide information on any necessary remedial measures.

CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. Updated versions will be posted on our website, and we encourage you to review this page periodically to stay informed.

CONTACT INFORMATION

If you have questions about this Privacy Policy or wish to exercise your PDPA rights, you may contact us at:

Move Ahead Media Co Ltd
BB Building, Suite 1711-12
54 Sukhumvit 21 (Asoke) Road
Khlong Toey Nuea, Watthana,
Bangkok, Thailand 10110
Email: clientcare@moveaheadmedia.com or info@moveaheadmedia.com

If you wish to stop receiving promotional emails, you may click the “unsubscribe” link in any email or contact us with the subject line “Remove From Database.”